Returns

We know that a perfect fit and appearance are essential if you want to give your best performance; to make sure that happens, we offer a simple returns policy on all our products when you buy direct from CapezioAustralia.com. If you are not completely satisfied with your product’s size, colour or style, you can return it to us within 14 days of receiving your order for a full refund or exchange. Items returned must be in their original condition with all swing tags in place. Alternatively, you may be entitled to a repair, credit, replacement, or refund if you believe an item is faulty or not of acceptable quality. In such rare cases, please reach out to our Customer Service team by email at auenquiries@capezio.com or phone at (03) 5975-0266. Our team will ensure you receive assistance as soon as possible.

Exceptions to Return Policy:

• In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply.
• Products that are marked as CLOSEOUT, SALE OR CLEARANCE are being offered as a final sale. No returns or exchanges of any kind will be accepted.
• Due to Hygiene reasons, unfortunately we do not accept returns or exchanges of tights or undergarments.
• Purchases made using promotional cash (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, the buyer will be responsible for all return shipping costs.
• Capezio will accept returns of products that have been “tried on,” but the Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment/removal of swing tags). Used items that are returned to us will be disposed of and you will not receive any credit.

Here's what you do if you had created an account:

• Sign in to your CapezioAustralia.com account
• Click "Account"
• Click "Order History" in the left hand navigation
• Click "View Order" for the order you wish to return
• Click "Return" then specify the item you wish to return as well as the condition and reason for return
  • A returns merchandising authorization (RMA)
• Print out the RMA and include in the package with the products
• Return shipping is the responsibility of the customer unless otherwise stated.
• Once the package is received you will receive an email confirming that the credit card or PayPal has been credited. This may take up to 30 days.

Here's what you do if you signed out as a guest:

• Reply to either your order or shipping confirmation email and state which items you would like to return
• Advise us as to whether you are returning for an exchange or a refund
• When approved you will receive an email:
  • A returns merchandising authorization (RMA)
• Print out the RMA and include in the package with the products
• Return shipping is the responsibility of the customer unless otherwise stated.
• Once the package is received you will receive an email confirming that the credit card or PayPal has been credited. This may take up to 30 days.

Should you have any problems or queries please contact Capezio Customer Service:
Monday - Friday: 9:00 am - 5:00 pm AEST on +61 3 5975 0266

We regret that online purchases from this website cannot be returned to retail stores that carry our products. We will endeavor to issue your refund as soon as possible but this can sometimes take up to 30 days.

Please ship returns to: CapezioAustralia.com Attn: Returns Dept. 12-14 Milgate Drive, Mornington, VIC Australia 3931

Public holidays in Victoria for 2023: