K360 - Character Oxford Shoe

We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from CapezioAustralia.com.

If you are not happy with your product you can return it to us within 14 days of receiving your order for a full refund. The same applies, of course, to any CapezioAustralia.com product with a defect in craftsmanship or material.

Exceptions to Return Policy

Products that are marked as CLOSEOUT, SALE OR CLEARANCE are being offered as a final sale. No returns or exchanges of any kind will be accepted.

For hygiene reasons we do not accept returns or exchanges on Tights or Undergarments.

Purchases made using promotional cash (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, however the buyer will be responsible for all return shipping costs. No return shipping labels will be offered.

Capezio will accept returns of products that have been “tried on,” but the Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment). Used items that are returned to us will be disposed of and you will not receive any credit.

In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply.

Here's what you do if you had created an account:

• Sign in to your CapezioAustralia.com account
• Click "Account"
• Click "Order History" in the left hand navigation
• Click "View Order" for the order you wish to return
• Click "Return" (below the shopping cart) then specify the item you wish to return as well as the condition and reason for return
• Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval)
• When approved you will receive an email with a returns merchandising authorization (RMA) 
• Print out the RMA and include in the package along with the product(s) 
• Return shipping is the responsibility of the customer unless otherwise stated.
• Once the package is received you will receive an email confirming that the credit card or PayPal account has been credited

Here's what you do if you signed out as a GUEST:

• Reply to either your order or shipping confirmation email and state which items you would like to return
• Advise us as to whether you are returning for an exchange or a refund
• When approved you will receive an email with a returns merchandising authorisation (RMA) 
• Include either your original packing list or the RMA in the return package along with the product(s)
• Return shipping is the responsibility of the customer unless otherwise stated.
• Once the package is received you will receive an email confirming that the credit card or PayPal account has been credited

Should you have any problems or queries please contact Capezio Customer Services Monday through Friday 9:00 am to 5:00 pm AEST on +61 3 5975 0266

We regret that online purchases from this website cannot be returned to retail stores that carry our products. We will endeavor to issue your refund as soon as possible but this can sometimes take up to 2 weeks.

Please ship returns to: CapezioAustralia.com Attn: Returns Dept. 12-14 Milgate Drive, Mornington, VIC 3931

Taxes

Orders shipping to Australia are subject to GST, all NZ orders will have GST removed at check out.